Meaningful interactions at the earliest opportunity.
Occupi examines the payment patterns of tenants and alerts income officers when a tenant appears to be having problems, allowing for quick action and mutually beneficial communication.
Early involvement, like with any financial issue, makes it simpler to discover a workable solution. A sustainable tenancy helps ensure tenants' and their families' wellbeing.
Occupi also recognises when tenants are in technical arrears and amends its recommendations accordingly, meaning that tenants won't be contacted unnecessarily.
How it works:
Accurately assesses each tenancy, allowing tenants to maintain a positive rapport with their housing association
Ensures problems are addressed early so that tenants have sustainable tenancies
Tenants receive early warnings about issues with rent payments
Tenants are able to receive the guidance they require for their specific situation, such as support from Financial Inclusion teams, Benefit Entitlement reviews, or migrating to Universal Credit
Identifies technical arrears cases so that tenants aren't contacted by income teams unnecessarily
Accounts for seasonality, allowing for a more compassionate and understanding approach to income collection
Negates the possibility for tenants to accrue significant rent arrears