Tom O'Connell
AI at the Core: How housing associations’ outdated systems cause issues for tenants and staff
At Occupi, we are looking to answer three main questions. What struggles do tenants face? What obstacles prevent housing associations...
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Tom O'Connell
- Feb 14
- 2 min
Managed arrears: How housing associations can combat consistently growing arrears
The second of Occupi’s five SMART values is Managed Arrears. Since COVID first hit the UK, the total arrears being managed by housing...
Charlie Ogden
- Feb 1
- 3 min
Income Collection: Optimising Your Team’s Performance
As income teams are faced with a growing number of tenancies to manage, many income managers and directors will be asking themselves the...
Tom O'Connell
- Jan 31
- 3 min
Staff satisfaction: Improving morale within income teams through SMART working
SMART Working - S: Staff Satisfaction January is a time for reflection, so for those working in social housing it bears considering the...
Tom O'Connell
- Jan 24
- 2 min
What is SMART Working?
Why 2023 is the year for SMART working The UK social housing sector is facing a tough year ahead. Of the 4.4 million homes managed by...
Tom O'Connell
- Jan 19
- 2 min
How Social Housing Income Teams Can Maximise Productivity and Free Up Time
Housing Associations: It’s Time to Let Your Data Do the Hard Work Any person with even fleeting experience in a housing association will...
Tom O'Connell
- Jan 19
- 3 min
3 Themes For Digital Transformation In Social Housing
Digital Transformation in Social Housing Digital transformation has the power to completely transform social housing, improve customer...
Tom O'Connell
- Jan 17
- 9 min
2023: Time to work smarter – a briefing from Occupi and HQN JANUARY 2023
Download the report here: Neil Forrest and Maryam Qurashi About the authors: Neil Forrest is the Chief Commercial Officer at Pivigo, the...
Charlie Ogden
- Nov 24, 2022
- 2 min
The Next Step in Digital Transformation For Social Housing
Data analysis is likely one of the most pressing concerns for Digital Transformation teams today. However, whilst data is widely...
Tom O'Connell
- Sep 29, 2022
- 3 min
A New KPI For Social Housing
Social Housing - A New KPI for Rent Arrears Rental income is a major source of finance for housing associations to meet the costs of...
Tom O'Connell
- Sep 22, 2022
- 2 min
What Results Can You Expect From Our AI (Artificial Intelligence) Rent Arrears Solution
Let’s take a typical housing client with 10,000 properties and £2million of arrears debt which was made worse by the pandemic. A third...
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