Let’s take a typical housing client with 10,000 properties and £2million of arrears debt which was made worse by the pandemic.
A third of their tenants are in arrears at any one time.
They rely on their housing management system to flag up arrears cases each week. This list is often unprioritised and lumps everyone in, regardless of their situation (long and short-term arrears and temporary/benign cases).
They plough through the long list each week in the hopes of getting through it, but it takes time and they don’t seem to be able to reduce it. In fact, it’s increasing.
It’s a frustrating process.
If they continue to tackle arrears with this approach, we predict that their arrears debt is likely to increase by over 40% in the next 12 months to almost £3m.
Why?
The cost-of-living crunch is putting immense pressure on tenants like never before with inflation, April rent increases, energy costs and national insurance increases taking effect, the old approach to managing rent arrears is no longer working.
It’s time to reimagine a better way.
Using our AI technology, we use their tenancy data to analyse current and historical trends and performance to provide a report on how they could improve team performance, reduce caseloads and bring arrears down with a couple of simple changes.
Pivigo's AI technology creates an intelligent and prioritised caseload, focused on existing arrears cases with a higher propensity to be settled. In other words, we identify who is most likely to pay and can recommend what interventions might work best.
Additionally, our AI model is the only one available that also identifies at-risk tenants before they fall into arrears (up to 4 months before), enabling a preventative approach.
So if we go back to our typical housing client, we know that of the 30% of tenants in arrears, we can segment them into three categories:
With this approach our housing client would see a smart caseload reduction of 75% and arrears reduction of almost £1million within two years.
Plus, our ‘future arrears predictor’ will tell them which tenants not currently in arrears are highly likely to fall into arrears within the next few months giving them the intelligence to support those tenants and prevent that from happening.
If you’d like a tailored data review report to see the difference AI could make to your organisation, get in contact or sign up for your free Data Preview.
Contact us today to get in touch and discover what AI can do for your business.